Refund Policy

Sushila Gruh Udyog - Refund Policy

1. Introduction

At Athavales Foods Pune, we strive to provide our customers with the highest quality food products. We understand that there may be instances where a refund is necessary, and this policy outlines the guidelines for eligible refunds.

2. Eligibility for Refunds

• Damaged or Defective Products:
  • Refunds will be issued for products that arrive damaged or defective upon delivery.
  • Customers must notify Athavales Foods Pune within 7 days of receiving the order about any damage or defects.
  • Proof of damage (photos/videos) may be required.
• Order Cancellations:
  • Refunds for order cancellations may be granted under certain circumstances:
    • Before Order Shipment: If the order is canceled before it has been shipped, a full refund will be issued.
    • After Order Shipment: If the order has already been shipped, a refund may be subject to a restocking fee.
• Other Circumstances:
  • Refunds may be considered in other exceptional circumstances at the sole discretion of Athavales Foods Pune.

3. Refund Process

• Verification: Athavales Foods Pune will verify the reason for the refund request and may require supporting documentation.
• Processing Time: Refunds will be processed within 7 business days of the refund request being approved.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.

4. Non-Refundable Items

• Perishable Goods: Due to their nature, perishable goods are generally not eligible for refunds.
• Sale Items: Sale items are typically not eligible for refunds.
• Customized Orders: Customized orders may not be eligible for refunds, unless there is a manufacturing defect.

5. Contact Information

For any questions or concerns regarding this Refund Policy, please contact Athavales Foods Pune at:

• Phone: 9146669090
• Email: support@athavales.com

6. Disclaimer

This Refund Policy may be subject to change without prior notice. Please refer to the most up-to-date version of this policy on the Athavales Foods Pune website or packaging.

Note: This is a sample policy, and you may need to adjust it to fit the specific needs and circumstances of your business. It is recommended to consult with an attorney to ensure that your Refund Policy complies with all applicable laws and regulations.

Disclaimer: This Refund Policy is for informational purposes only and does not constitute legal advice. You should consult with an attorney to obtain legal advice regarding any specific legal issues or concerns you may have.